2014
Inception, Market Research, and Planning
2015
Founded as SocialPath Solutions to address the specific challenges facing large organizations struggling to support the consumer shift from phone support to social care.
March 2015
Partnered with five beta customers refine market needs and hone operational processes
September 2016
First enterprise client HEB comes on board as BPO client
Early 2017
Rebrand into SPS DGTL
Mid 2017
Need generated for our own value generating engagement platform for omnichannel management
October 2017
We noticed the lack of assistance in bridging the digital divide and wanted to contribute so we partnered with federally-recognized organization as a pro bono service.
October 2017
Completed development of Phase 1 digital engagement strategy via living protocol storage - Knowledge Repository
November 2017
Flagship product, DGTL Engage begins development.
January 2018
Launched in-house BPO services with SPS DGTL to handle increasing digital volume for enterprise-level clients
May 2018
Talks to acquire another engagement platform. Ultimately opted to keep developing our own solution. Speed and scale of product development ramped up
August 2018
DGTL Engage initial launch. First mid-market client onboarded in pilot program.
September 2018
Internal creative team spun up to support demand from customers. Need generated for our own creative planning and content platform integrated with DGTL Engage
October 2018
Nation's seventh largest city's public transportation, VIA Metropolitan Transit, onboarded. Integrated marketing, social media, and CX team all onto a single platform.
January 2019
Seeing a gap in the market, a large set of marketing campaigns were launched to help out the SMB market. DGTL Agency pivoted its focus towards providing affordable creative solutions for local-area businesses.
February 2019
Doubledave's added as enterprise multi-tenant sub-client structure. allowed for parent-child relationship management for subcontracting and franchises.
March 2019
Demand for a single point of data consolidation arose as a result of the multi-product approach and the single-sign-on (SSO) service was created
April 2019
Admin tool created for agency and system maintenance
May 2019
DGTL Create begins development as in-house publishing tool
June 2019
DGTL Agency Partners with Facebook
September 2019
DGTL Agency creative team decided to invest time in developing own content logistics tool to replace the different content management platforms currently in use
January 2020
DGTL Create initial launch
June 2020
Analyze split off from Engage to support future enhancements
August 2020
On demand reports built into Analyze for daily covid response and volume metrics
September 2020
Demand increases for standalone clients who only want software services. DGTL Account work begins to add a front-end to SSO for team, billing, and account management.
January 2021
Work begins on expanding admin tool into an integrated client management system
February 2021
Completed phase 1 implementation for GVTC with a fully integrated chatbot
March 2021
Integrated client management system expands to support franchises, resellers, and other agencies as DGTL Partner
May 2021
DGTLsuite website launched
